When it comes to the moving company, customer satisfaction is very important to them because the customer is the one that is hiring the company to help them move towards a new home. The company is the one that is carrying the important items of the customer that is why some moving companies would make sure that you will have an everlasting and healthy relation with it.
There is after such a thing as a company and customer relation where both will benefit from. That is why when it comes to the moving company they will do everything in their power to satisfy you while you will continue to use their service.